Joining our team will provide valuable exposure to a wide range of technologies, enabling professional and personal growth. Key Responsibilities Deliver exceptional 1st Line support by communicating clearly and accurately with staff. Set up computer hardware and install required software. Escalate support incidents when first-time fix is not possible within a reasonable time. Achieve agreed customer service levels. Provide technical support and fault diagnosis. Communicate effectively with colleagues and external suppliers. Required Knowledge and Experience Excellent telephone manner and communication skills. Reliable, hardworking, and self-motivated. Organised with strong planning skills. Basic understanding of PC hardware and technology products. Proficient in Microsoft Windows and Microsoft Office. Confidence in diagnosing and resolving staff IT issues.