Customer Service and Social Media Assistant - Hybrid (Birmingham)Part-Time Flexible Hours Work From Home + 1 Day in OfficeLooking for a role where you can combine customer service with social media-all while working flexibly from home? This could be the perfect fit.We''re working with a growing and highly regarded business that supports well-known brands behind the scenes. This is a fantastic opportunity to join a close-knit, supportive team where your work genuinely makes an impact across both customer experience and digital engagement. Why this role stands outThis isn''t just a customer service role. You''ll be part of a team that manages real-time customer interactions and online brand communities, giving you exposure to both traditional service channels and social media management in a regulated environment.You''ll have the flexibility of working from home, combined with the benefits of being part of a collaborative team when you''re in the office. What you''ll be doingEvery day will bring variety, including:Supporting customers across phone, email, and digital platformsHandling queries and resolving issues with a calm, professional approachMonitoring and engaging with social media communitiesSupporting content scheduling and digital activityWorking with data and systems to keep everything accurate and organisedCollaborating with the wider team to deliver a high-quality service What we''re looking forYou might already have experience in customer service or social media-o