Service Desk Engineer - Inside IR35London, UK Hybrid - 3 days on site6 months BriefI''ve partnered with a large organisation within the Financial Services sector during the expansion of their IT Support Team who are looking for an experienced Service Desk Engineer to join on a 6-month basis.If successful, your responsibilities will be split across Service Desk support, Hardware support, Tech-bar support, and Floor-walking.You''ll be supporting users across the entire business, at all levels, including the core trading team to help minimise downtime at every opportunity.The ideal candidate will have a positive approach to work, asking questions and eager to learn with excellent customer service skills. Key ResponsibilitiesProvide 1st line support for all employees EMEA Act as the point of contact for Incidents and Service-Requests for usersAnswer all calls, emails, and walk-ups at the Tech-bar and Service DeskManage on/off-boarding processes for employeesHardware Asset Management - Input, update, decommission assets in HAM, following all asset management processes and procedures Essential Experience2-6 year''s experience in a Service Desk / IT Support roleServiceNow experience on a busy Service DeskExperience with laptop builds and a good understanding of the Hardware Asset Management Lifecycle within ServiceNowITIL, Mac, and Windows 11 support experienceExcellent customer service skillsModis International Ltd acts as an employment agency for permanent recruitment and an emplo