Contact Centre AdvisorFull time: 37.5 hours per week (Within Monday to Saturday, 8am - 5:30pm) Salary: 25,708.80 + Benefits Location: On SiteAbout the RoleAs a Client Communications Advisor, you will be the first point of contact for valued Optometry and Audiology clients. Your role will involve both inbound and outbound calling - but rest assured, there''s no cold calling here. All contacts are existing clients from a trusted database.You will work in an open-plan office alongside a supportive team to deliver exceptional service and help clients manage appointments, follow-ups, and general enquiries. Hours will be worked within core operational hours of 8am - 5:30pm, Monday to Saturday.What You Will Be DoingHandling inbound calls with professionalism and warmth.Making outbound calls to existing clients for appointment reminders, follow-ups, and service updates.Demonstrating an obsession for delivering great service.Using fantastic spoken and written communication skills.Updating client records and booking systems accurately.Collaborating with colleagues across departments to ensure seamless client experiences.Maintaining a positive and proactive attitude in a busy contact centre environment.What We Are Looking ForPrevious experience in a contact centre or customer service role.Excellent communication and interpersonal skills.Comfortable working in an open-plan office and making high volumes of calls.A flexible, can-do attitude and team spirit.Strong attention to detail and c