We are a well-established, UK-wide, non-profit trade association representing small and medium-sized businesses within the UK. Our client has offices across England, Northern Ireland, Scotland and Wales, they support thousands of member firms through professional advice, dispute resolution services, and consumer-facing initiatives that promote high standards and trust within the industry.We are recruiting for a Dispute Case Handler. This role sits within the Dispute Resolution Department, which provides a valuable service to members and their clients by helping to resolve disputes efficiently and fairly. The role plays a key part in protecting the reputation of the organisation by delivering a professional, impartial and customer-focused service.You will work directly with members and consumers, managing dispute cases from initial contact through to resolution, in line with organisational values of integrity, professionalism, collaboration and commercial awareness.Key ResponsibilitiesAct as the first point of contact for members and their clients via phone and email, advising on dispute resolution proceduresConduct mediation calls to support parties in reaching mutually satisfactory outcomesDeliver excellent customer service, maintaining regular communication and providing case updates via phone, email and written correspondenceManage your own caseload, escalating cases where appropriate and supporting team case reviewsLiaise with colleagues and external organisations (e.g. r