An exciting opportunity has arisen for a Customer Service Coordinator to join a reputable company in the calibration industry. This permanent role offers salary range of £25,000 - £30,000 (DOE) and benefits.

As a Customer Service Coordinator, you will play a vital role in delivering reliable and proactive support, forming an integral part of the organisation`s customer-focused strategy.

You will be responsible for:

* Deliver high-quality customer service with empathy and professionalism.


* Develop strong internal relationships across admin and operational teams.


* Manage customer queries efficiently and in a well-organised manner.


* Liaise with clients and team members to clarify requirements and prepare accurate technical quotations.


* Act as the primary contact for customer communication via phone and email.


* Maintain up-to-date and accurate order information within internal systems.


* Adhere to procedures aligned with ISO17025 and ISO9001 quality standards.


* Conduct initial contract reviews and quality checks on incoming work orders.


* Identify and escalate customer complaints appropriately to support swift resolution.


* Assist the logistics function in coordinating timely deliveries.




What we are looking for:

* Previously worked as a Customer Service Coordinator, Customer Support Coordinator, Customer Service Executive, Customer Support Executive, Client Services Coordinator, Customer Relations Coordinator, Customer Service Administrator, Client Support Administrator, Customer Care Coordinator, Customer Service Advisor or in a similar role.
* Possess customer service experience, preferably in a technical environment.
* Skilled in Microsoft 365 apps, especially Outlook.
* Customer-focused with excellent communication skills.


Ready to take on this exciting challenge£ Apply today and become a part of our clients success story!

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.