OverviewHead of Service Delivery | Basingstoke/Hybrid | £80,000 - £110,000

Customer Success | Delivery Leadership | Fintech | SaaS | Agile | PMO | Implementation | Strategy | Growth | Culture Builder

Are you the kind of leader who thrives in high-growth environments?

Do you know how to scale delivery teams while keeping customers genuinely happy?

I''m working with a fast-scaling fintech that''s transforming how enterprise clients manage cash and payments. They''re on the hunt for a Head of Delivery to lead the post-sale customer journey, from onboarding and implementation to support and long-term success.

You''ll be owning the full delivery lifecycle, managing teams across Customer Success, PMO, Implementation, and Support. This is a strategic leadership role where you''ll shape delivery frameworks, drive customer retention, and build scalable processes that actually work.

You''ll be joining a tight-knit leadership team and playing a key role in defining how the business grows. Think: high autonomy, high impact, and a culture that values pragmatism over process for process''s sake.

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