Housing Income OfficerFTC 35 hours Hybrid (London/Manchester) We''re recruiting for Housing Income Officers to join a busy Income Management team within a leading housing provider.You''ll manage your own portfolio of rent accounts, working with residents to reduce arrears, agree repayment plans and protect rental income. This is a high-contact role involving regular phone work, negotiation, and case progression - including preparing matters for court and attending hearings where required.We''re looking for:Experience in a fast-paced, customer-focused roleStrong negotiation and communication skillsConfidence handling difficult conversationsGood organisation and decision-making abilityBackground in arrears, debt recovery or income collection (desirable) Excellent benefits package including generous pension, 28+ days annual leave, health plan and more. If you''re resilient, proactive and ready to take ownership of your caseload, we''d love to hear from you.