Job DescriptionDo you have a strong customer service background? Are you interested in learning about the lettings business, including letting properties and property management? Do you enjoy investigating and finding resolutions?Connells Group is the UK''s largest Property Services Group, and we are looking for a Customer Complaints Administrator, to join our friendly team.Whilst we strive to provide a market-leading service, despite our best efforts, occasionally things do go wrong. This is where our Customer Complaints Administrators play a pivotal role. Ensuring that our customer''s concerns are dealt with in a professional manner, we''re on the lookout for those with great communication skills!As a Customer Complaints Administrator, you will be investigating complaints across our Frank Innes, Bairstow Eves Brands as well as other letting agents across the country.Responsibilities of a Customer Complaints Administrator:Work within a team office environment handling and investigating your own caseload of customer concerns/complaints.Responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre-determined timescales.Speaking with customers, and other areas of the letting''s business to form a complete investigation using evidence.Formulating a thorough written response to concerns/complaints whereby you explain your findings.Skills and Experience to be a Customer